Customer Service Coordinator EMEA

At AmbaFlex, we are the global market leader in spiral conveyor solutions. Our systems are used worldwide in industries such as packaging, logistics, bottling and canning. With production and engineering locations in Zwaag, Jucu, Shanghai and Canton, we operate in a dynamic international environment where innovation, collaboration and quality are key.

As the Customer Service Coordinator, you will manage both national and international customer requests, focusing on technical inquiries, help-desk support, organize site visits, project assistance, urgent breakdowns, and post-delivery complaints. You’ll review and coordinate incoming service requests, ensuring excellent preparation before service visits, and follow up on implementation.

Core responsibilities:

• Handle and monitor the progress of service requests

• Schedule, prepare, and coordinate service visits

• Organize preventive machine maintenance

• Implement product improvements after service visits

• Ensure timely material supply on-site

• Schedule service visits with customers and support technicians during visits

• Close service requests, managing financial, logistical, and commercial aspects

• Revise material lists after machine modifications based on customer requests

• Provide written feedback to involved parties

• Collaborate with sales, marketing, production, and R&D on product improvements

• Maintain customer data in the CRM system

Experience & skills:

• At least 3 years in a similar role

• Fluent in English and preferably a second or third language

• Strong drive for results, negotiation skills, and a solution-oriented mindset

• Self-motivated, organized, and stress-resistant

• Team player with strong communication skills

• Basic commercial knowledge and CRM experience

• Flexibility in managing multiple accounts

What to expect from our side:

• A fun team and clear room for professional growth

• Options to work from home

• Strong salary package

• Premium-free pension

• 25 holidays

• The change to work in a fast growing international market leader

Are you interested?

Apply now and join AmbaFlex.