Customer Service Coordinator EMEA

As the Customer Service Coordinator, you will manage both national and international customer requests, focusing on technical inquiries, help-desk support, organize site visits, project assistance, urgent breakdowns, and post-delivery complaints. You’ll review and coordinate incoming service requests, ensuring excellent preparation before service visits, and follow up on implementation.

Core responsibilities:

• Handle and monitor the progress of service requests

• Schedule, prepare, and coordinate service visits

• Organize preventive machine maintenance

• Implement product improvements after service visits

• Ensure timely material supply on-site

• Schedule service visits with customers and support technicians during visits

• Close service requests, managing financial, logistical, and commercial aspects

• Revise material lists after machine modifications based on customer requests

• Provide written feedback to involved parties

• Collaborate with sales, marketing, production, and R&D on product improvements

• Maintain customer data in the CRM system

Experience & skills:

• At least 3 years in a similar role

• Fluent in English and preferably a second or third language

• Strong drive for results, negotiation skills, and a solution-oriented mindset

• Self-motivated, organized, and stress-resistant

• Team player with strong communication skills

• Basic commercial knowledge and CRM experience

• Flexibility in managing multiple accounts

What to expect from our side:

• A fun team and clear room for professional growth

• Options to work from home

• Strong salary package

• Premium-free pension

• 25 holidays

• The change to work in a fast growing international market leader

Are you interested? Shoot us a message and we will get back to you within 48 hours.