Customer Service Assistant

Join the Global Leader in Conveyor Solutions!

Are you ready to pioneer groundbreaking solutions and unlock new frontiers in industry? Look no further than AmbaFlex, the world-leading provider of spiral conveyor solutions, where we're not just breaking new ground; we're ensuring that everything flows seamlessly. AmbaFlex is seeking a visionary leader to be our Customer Service Assistant.

Who Are We?

At AmbaFlex, we're not just a company; we're market leader, shaping the future of industry. With our solutions powering the production lines of global titans in food & beverage and e-commerce including Mondelez, Heineken, Coca Cola, Unilever, Nestlé but also at Logistical centers of Amazon, Zalando and Kaufland. We've earned our stripes as innovators and leaders. Our commitment to perfect flow extends beyond our products; it's ingrained in our culture and approach to every challenge we face.

Join the Team as a Customer Service Assistant!

As our Customer Service Assistant, it is your role to support the customer support team by means of communication support, administrative tasks, and activities related to the field service execution. With active on time and pro-active support, you contribute to maintain a high level of customer satisfaction.

What You'll Do: 

• Handle incoming requests to the customer support team via phone and CRM system, including registration.

• Timely follow up on open requests.

• Timely and correctly processing, checking, and closing requests and orders.

• Escalate issues to customer service coordinators or the regional customer service manager.

• Travel Arrangements for field service technicians as required, including site and travel requirements (i.e. ISN/Avetta/VISA/etc.)

• Maintain the field service schedule as required.

• Labor hour administration and booking, as per requirements in the applicable region.

• Work cost efficient.

• Provide input on processes to improve the quality of the customer support.

Job Requirements: 

• High School Diploma

• Administrative Skills

• Ability to work with CRM and ERP systems.

• Focus on cost efficient handling.

• Strong in verbal and written communication

What we offer: 

• Strategic role in a global market leader.

• Opportunity to build and Innovate with well-funded growth plans.

• Competitive compensation and bonus package.

• Global travel opportunities.

• Commitment to personal development.

• Flexible work arrangements.

• Entrepreneurial business approach.

Who Should Apply? Where are we looking for?

We are seeking a dynamic individual who has strong attention to detail with a background in data processing, order entry, and customer call support. If you excel in being a pro-active communicator, and problem solver, we want to hear from you. Strategic thinking and the ability to build relationships are key to this role. Two years’ experience in a related setting is preferred.

Join Us Today!

Don't miss your chance to be part of a global leader driving innovation and shaping the future of industry. Apply now and embark on a journey of discovery with AmbaFlex.