Service Account Manager Japan

Join the Global Leader in Conveyor Solutions!

Are you ready to pioneer groundbreaking solutions and unlock new frontiers in industry? Look no further than AmbaFlex, the world-leading provider of spiral conveyor solutions, where we're not just breaking new ground; we're ensuring that everything flows seamlessly. AmbaFlex is seeking an experienced service account manager to drive expansion in life cycle service selling with current customers in Japan. We are AmbaFlex: Powering Flow

Who Are We?

At AmbaFlex, we're not just a company; we're market leader, shaping the future of industry. With our solutions powering the production lines of global titans in food & beverage and e-commerce including Mondelez, Heineken, Coca Cola, Unilever, Nestlé but also at Logistical centers of Amazon, Zalando and Kaufland. We've earned our stripes as innovators and leaders. Our commitment to perfect flow extends beyond our products; it's ingrained in our culture and approach to every challenge we face.

Join the Team as Service Account Manager Japan!  

As Service Account Manager (SAM), You will be the key interface for customer service activities between AmbaFlex and our customers, prospects and business partners. You are proactively selling AmbaFlex service and develop business by selling service contracts. With your strategic vision you advise the customer with our different service levels of support. Besides that, you will handle service requests by preparing and monitoring the execution of these requests. You will implement structural improvements on processes and products to increase productivity and customer satisfaction.

What You'll Do: 

Sales execution

• Key interface for customers regarding to AmbaFlex Installed base

• Proactively selling life cycle service contracts

• Build close working relationships with our customers

• Make sure that assets of our installed base are known to AmbaFlex in relation to the customer and the service requirements, including the required documents to support the delivered solution

• Provide excellent after sales support, by ensuring that service products are developed

Processes

• Execute, develop and improve the customer service processes and related systems & tools that contribute improving customer satisfaction

• Active management of stock control

Customer satisfaction

• Act as a liaison between AmbaFlex sales, production and customer service

• Monitor and follow up on service requests

• Account managementv
  

Strategic execution

• Provide input for the Global Customer Service objectives and strategy

• Apply and execute the Global Customer Service strategic pland and installed base business plan

• Report on service activities

Who Should Apply?

We’re looking for a sales-driven, proactive professional who thrives in a fast-paced environment and enjoys delivering exceptional customer experiences.

·         Bachelor's degree in mechanical engineering or equivalent

·         Minimum 5 years of experience in service sales or similar role

·         Strategical account management experience

·         Data driven with analytical skills

·         Communicating on senior management level

·         Experience in process improvement, development and implementation

·         Experience in material handling industry and packaging/logistics industry is a pre

·         Experience with ERP and CRM (MS Dynamics 365 is a pre)

·         Fluently in English.

What we offer:

·         International environment with an informal and friendly working atmosphere

·         A strong, professional and growing organisation

·         A highly varied job with potential and immediate prospects of success

·         Excellent benefit packages including bonus package

·         Entrepreneurial business approach, work with autonomy

Join Us Today!

Don't miss your chance to be part of a global leader driving innovation and shaping the future of industry. Apply now and embark on a journey of discovery with AmbaFlex.