Internal Account Manager South Korea

Join the Global Leader in Conveyor Solutions!

Are you ready to pioneer groundbreaking solutions and unlock new frontiers in industry? Look no further than AmbaFlex, the world-leading provider of spiral conveyor solutions, where we're not just breaking new ground; we're ensuring that everything flows seamlessly. AmbaFlex is seeking an internal account manager for supporting technical, commercial activities between AmbaFlex organization and key customers in South Korea. We are AmbaFlex: Powering Flow
 

Who Are We?

At AmbaFlex, we're not just a company; we're market leader, shaping the future of industry. With our solutions powering the production lines of global titans in food & beverage and e-commerce including Mondelez, Heineken, Coca Cola, Unilever, Nestlé but also at Logistical centers of Amazon, Zalando and Kaufland. We've earned our stripes as innovators and leaders. Our commitment to perfect flow extends beyond our products; it's ingrained in our culture and approach to every challenge we face.
 

Join the Team as an Internal Account Manager South Korea! 

As Internal Account Manager Korea, you are part of the APAC Sales organization and support customers and commercial activities in South Korea. The role combines inside sales, customer communication and operational commercial support. You act as a key communication interface between Korean customers and AmbaFlex internal teams, including Sales, After-Sales, Service, Project Management, Finance, Shipping and other relevant functions. You ensure that inquiries and information are accurately understood, directed to the appropriate internal owner, followed up and communicated back to the customer in a timely manner. You support quotations, orders, commercial documentation, routine spare-parts inquiries and customer follow-up, while technical, commercial, service and project decisions remain with the responsible functional owners.

What You'll Do:

1. Customer & Sales Support

• Act as a key contact for Korean customers and partners, handling routine inquiries and ensuring timely follow-up.

• Support the Korea Area Sales Manager with leads, quotations, orders and customer communication.

• Identify opportunities for repeat business, spare parts and upgrades.

2. After-Sales & Project Coordination

• Coordinate customer communication with Service, Spare Parts, Technical and Project teams.

• Collect required customer information and follow up on quotations, actions and project/service updates.

• Support Korean-English communication and escalate technical, commercial or project issues to the responsible owner.

3. Order, Delivery & Commercial Coordination

• Support quotation preparation, order processing and order-status communication.

• Coordinate routine invoicing, payment, shipping, delivery and documentation matters with Finance and Logistics.

• Ensure customer information and documentation are complete and accurate.

4. CRM & Sales Administration

• Maintain accurate customer, lead, opportunity, quotation and activity information in CRM.

• Track open actions, opportunities and forecasts and provide regular updates to the Korea Area Sales Manager.

• Follow agreed commercial processes and approval procedures.

What we offer:

·         International environment with an informal and friendly working atmosphere

·         A strong, professional and growing organization

·         A highly varied job with potential and immediate prospects of success

·         Excellent benefit packages including bonus package

·         Entrepreneurial business approach, work with autonomy

·         Encourage Home office, less travel for this position

Who Should Apply?

We’re looking for a sales-driven, proactive professional who thrives in a fast-paced environment and enjoys delivering exceptional customer experiences.

·         2 to 3 years of relevant experience in inside sales, customer support, order management, sales administration or a similar industrial B2B role.

·         Native or business-fluent Korean and strong business English, both written and verbal. English level B2 or above is preferred.

·         Experience in industrial automation, packaging, material handling, machinery or capital equipment is preferred.

·         Working knowledge of CRM and ERP or order-processing systems; experience with quotation and calculation tools is an advantage.

·         Basic understanding of quotations, purchase orders, invoices, delivery terms and commercial documentation.

·         Ability to understand basic technical information and communicate it accurately without making unauthorized commitments.

·         Strong coordination, follow-up and prioritization skills with close attention to accuracy and deadlines.

·         Proactive communicator and practical problem solver who knows when to escalate.

·         Self-motivated, organized, resilient and comfortable working across cultures and time zones.

·         Commercial awareness, customer focus and a collaborative team approach.