Customer Service Coordinator China

Join the Global Leader in Conveyor Solutions!

Are you ready to pioneer groundbreaking solutions and unlock new frontiers in industry? Look no further than AmbaFlex, the world-leading provider of spiral conveyor solutions, where we're not just breaking new ground; we're ensuring that everything flows seamlessly. AmbaFlex is seeking an experience service coordination engineer to improve our life cycle experience for our Customers in APAC region.

Who Are We?

At AmbaFlex, we're not just a company; we're market leader, shaping the future of industry. With our solutions powering the production lines of global titans in food & beverage and e-commerce including Mondelez, Heineken, Coca Cola, Unilever, Nestlé but also at Logistical centers of Amazon, Zalando and Kaufland. We've earned our stripes as innovators and leaders. Our commitment to perfect flow extends beyond our products; it's ingrained in our culture and approach to every challenge we face.

Join the Team as a Customer Service Coordinator!

As Customer Service Coordinator you coordinate the national and international requests from our customers pertaining technical inquiries, and take the lead by help-desk questions, technical content for execution of site visits, project support, urgent breakdowns and complaints after the delivery of the products. You review the incoming service requests, take excellent preparation before a service visit and monitors the implementation and follow-up of this. This position is based in shanghai City, China.

What You'll Do:

As Customer Service Coordinator you will be responsible for the timely and correct implementation of the above core tasks within the Organization Department and team.

• Delivering a good qualitative response to the customer's demand, a good understanding of ‘why’ the customer contact us.

• Knowledge about the AmbaFlex ' sales and service strategy and how the ' main objectives ' can be reached.

• Handle a close business relationship with AmbaFlex colleagues work to provide you with the best solutions for the customer.

• Take care to be as profitable as possible in all of your daily activities.

• Giving actively inputs to improve the guidelines, processes and systems.

• Work/use and communicate according to the agreed guidelines, processes, and systems both internally and externally.

What we expect from you will be :

In short:

• Minimum 2 years experience in a similar position
• Bachelor Degree in Mechanical Engineering and related
• Strong communications skills to explain technical information to customers in clear terms
• Ability to prioritize work assignments and multitask in a fast-paced environment, calm under pressure and flexibility to adapt to changing schedules as appropriate
• Strong customer service and time management skills
• Familiar with CRM system and Quality tools is a plus
• Fluent English communication ability

Why working for AmbaFlex:

• International environment with an informal and friendly working atmosphere
• A strong, professional and growing organization
• A highly varied job with potential and immediate prospects of success
• Excellent benefit packages including bonus package
• Encourage Home office, less travel for this position
• More information about AmbaFlex can be found on our website www.ambaflex.com

Join Us Today!

Don't miss your chance to be part of a global leader driving innovation and shaping the future of industry. Apply now and embark on a journey of discovery with AmbaFlex.