Field Service Technician EMEA (Italy)

At AmbaFlex, we are the global market leader in spiral conveyor solutions. Our systems are installed at many of the world’s leading FMCG producers and major e-commerce distribution centers.

With production and engineering locations in Zwaag, Shanghai, Canton and Jucu, we operate in a fast-moving, international environment where innovation, quality and service excellence are key.

To support our continued growth, we are expanding our Field Service Team EMEA.

The Role

As Field Service Technician EMEA, you are part of the Customer Service Team EMEA and work closely with international colleagues to deliver high-quality service to our customers.

In this role, you independently handle service visits across the EMEA region (approximately 90% international travel, 10% domestic). Your work is varied and hands-on, from installation and commissioning to preventive maintenance, inspections and troubleshooting.

You are a key ambassador of AmbaFlex, ensuring our customers experience professional, reliable and high-quality support at every visit.

What You’ll Do

In this role, you will:

• Perform installation and commissioning of AmbaFlex conveyor systems

• Carry out preventive maintenance and inspections

• Diagnose and resolve mechanical and technical malfunctions

• Provide on-site repairs and technical support

• Train customer operators and integrators on machine operation and maintenance

• Support system integrators during installation projects

• Provide structured feedback to Customer Service regarding findings and follow-ups

• Represent AmbaFlex as a reliable and professional business partner

All service visits are carefully prepared by our coordinators, who ensure that you receive clear instructions and that travel documents and planning are fully arranged, allowing you to focus on delivering technical excellence.

After an intensive training period, you will first visit customers together with a colleague and later operate independently.

Who You Are

You enjoy working independently and traveling across Europe. You are technically skilled, customer-focused and solution-oriented.

You bring:

• MBO level working and thinking ability (technical background preferred: Mechanical Engineering, Mechatronics, Mechanical Technology or similar)

• 3–5 years of relevant experience in a similar field service or maintenance role

• Strong mechanical and technical troubleshooting skills

• Fluency in English (a second language such as Spanish, Italian or French is a plus)

• A positive attitude and the ability to work with different customers and cultures

• Accuracy and focus on quality and customer satisfaction

• The ability to perform under pressure and meet deadlines

• Strong communication skills. You can explain, advise, listen and convince

• A commercial mindset combined with technical quality

What We Offer

• At AmbaFlex, you can expect:

• A highly varied and international role

• The opportunity to work with leading global customers

• A strong onboarding and training program

• Continuous development through our internal AmbaCademy

• A competitive salary and excellent benefits

• A growing, international organization with an informal culture

• Attention to physical and mental wellbeing

No two days are the same. You will travel across Europe and regularly work on-site at leading industrial organizations. If you enjoy independence, technical challenges and international exposure, this is your opportunity.

Interested?

Are you ready to represent AmbaFlex in the field and deliver service excellence across EMEA?

Apply now and join our Field Service Team.