Customer Service Coordinator

Customer Service Coordinator Level 1

Due to growth and investment in our people we are currently looking for a highly motivated, customer support focused, organized individual who thrives in a fast-paced environment to join the AmbaFlex Customer Service team!

In this hands-on position you will:

• Handle incoming requests to the customer support team (frontoffice work) within set KPI’s

• Handle low level technical complaints and queries

• Case management

• Work preperation (4M) service jobs

• Simple machine inspections and health checks

• Simple installation/integration requests

• Provide fully detailed pre-visit checklist

• Timely and correctly processing, checking, and closing requests and orders.

• Travel arrangements for field service technicians as required.

• Maintain the field service schedule as required.

• On planned schedule, standby for helpdesk support outside office hours.

• Work cost efficient.

• Provide input on processes to improve the quality of the customer support.

• Make certain timely and sufficient material supplies are on site

Your Priorities and Skills

• As Customer Service Coordinator you will be responsible for the timely and correct implementation of the above core tasks within the Organization Department and team.

• Delivering a good qualitative response to the customer's demand, a good understanding of ‘why’ the customer contact us.

• Knowledge about the AmbaFlex ' sales and service strategy and how the ' main objectives ' can be reached.

• Handle a close business relationship with AmbaFlex colleagues work to provide you with the best solutions for the customer.

• Take care to be as profitable as possible in all of your daily activities.

• Giving active input to improve the guidelines, processes and systems.

• Work/use and communicate according to the agreed guidelines, processes, and systems both internally and externally.

Experience

• At least 2 years of work experience in a similar position in a technical industry

• Customer focused to recognize the needs and interest of both internal and external customers

• Flexibility to adjust behavior, capability to prepare to adjust in line with changing requirements and circumstances.

We ask a lot; we offer even more!

• An excellent benefits package

• An international environment with an informal and collegial working atmosphere

• A lot of independence and variety in your work

• Various trainings

• Attention to physical and mental health

Are you in or do you want to know more?
Do you want to get acquainted or know more? You are more than welcome to contact us!
For job-content information, please contact us via hrus@ambaflex.com

AmbaFlex has a screening policy in the application process. This means that we would like to see your original diplomas and id. Acquisition by recruitment agencies as a result of this vacancy is not appreciated.